FAQ

Do I need an account to place an order?

Yes. You will need to create an account before placing an order.

Is my personal information kept private?

Yes. Your privacy is important to us. Our privacy policy can be found here.

How will you take payment?

Payments can be made via debit or credit card.

Can I order a presentation box for a single tournament instead of a season?

Pitch your idea to one of our team and we will help you create a fully customised box for any sporting or life achievement. To make an enquiry about a bespoke presentation box, please contact us at bespoke@arc-forever.com

How are the presentation boxes made?

Please note that all products are handmade and hand finished one piece at a time. Due to this individual process, there may be minor differences and natural imperfections that make each box unique.

What materials are the presentation boxes made of?

A printed layer and 10mm perspex layer that’s precision etched with your details and encased in a hand-crafted box, customised with your club colours. All materials are FSC.

What colour will my box be?

Your box and frame colours are determined by the Home Kit colours you choose when designing your template.

 

For Football and Rugby:

The Home kit top: Primary colour you choose will determine your box lid and base colour.

The Home kit top: Secondary colour you choose will determine your box frame colour.

 

For Netball:

The Home kit: Primary colour you choose will determine your box lid and base colour.

The Home kit: Secondary colour you choose will determine your box frame colour.

How long will my order take?

We do our absolute best to dispatch within 12 working days from date of purchase for orders placed within the UK. For orders delivered outside of the UK, please allow an additional 7 working days for delivery from the date of dispatch. During busy periods this may increase slightly.

Do you offer international delivery?

Yes. Please note that orders placed outside of the UK may be subject to import duties and taxes incurred when the delivery reaches your destination. Unfortunately, we have no control over these charges and cannot predict their amount.

The charges of import duties and taxes must be paid by the recipient of the order. Please contact your local customs office for further information before placing your order.

What is your policy on returns for faulty/damaged goods?

Please view our delivery and returns policy here.

I want to personalise my box in a way that is not possible on the website:

To make an enquiry about a bespoke presentation box, please contact us at bespoke@arc-forever.com

My team’s kit is not available in the library provided:

If your kit style is not available in the library, please send a photo of your full kit to info@arc-forever.com

Do you offer a gift service?

We do not currently offer a gifting service through our site. You can, however, create an A:R:C presentation box and have it sent directly to another recipient.

Can I purchase an A:R:C gift card?

We do not currently offer gift cards.